Training

TCR's commitment to training and staff development ensures superior results and a professional service for our clients. We maintain full time training staff and have several classrooms dedicated to training in our Toronto facility. In partnership with Centennial Community College, Total Credit Recovery's "Professional Collection Officer Training Course" for Collection and Trace Officers' training has been substantially enhanced and re-written by professional curriculum writers.

This training program has been developed for national application for all of Total Credit Recovery's new employees. The training course has been expanded from its initial focus on legislation and technical training to also include service quality perspectives, understanding credit and credit counseling issues around indebtedness, various money vehicles, and the importance of effective communications.

Written exams are required for new collection, call centre and trace agents that we recruit and train through our partnership with Centennial College. TCR runs ongoing recruitment programs with the College on a monthly basis, and we offer the only formal company/community college certificate program for collections and trace in Canada.