Technology

TCR has invested heavily in technology and strives to continually be the industry leader. Our nine person in-house IT department has 76 years of collective experience. We provide software development, networking support, application support and process improvement. We pride ourselves in being able to react quickly to client requirements. We also work closely with our IT suppliers to provide ongoing support.

Systems Overview:

• Mission-Critical Servers: RISC SYSTEM/6000 M80/H80 HACMP
• DASD SSA
• Integrated Voice Response System (IVR)
• Nortel 81C PBX
• Davox Predictive Dialer
• Integrated Dialer
• Xerox 96 Page/Min MICR Docuprint System
• IBM Netfinity/Microsoft SQL Server Data Warehouse
• Cisco router-based frame relay Telecommunications N/W
• Switched 10/100 network with switched gigabit backbone
• Dictaphone Prolog Voice Recording with Symphony interface
• Full Disaster Recovery Plans in Place
• UPSs with Emergency Diesel Back up generator for building
• Symposium Call Centre server with Call Centre Management Software
• Dedicated High-Speed ADSL Internet Connection
• Web-Based access to Client information

In-house programming capacity allows us to tailor reports to clients' needs, usually in a very short time frame. Internet access is readily available for ease of client access. The system is capable of producing virtually any reports required by our clients.